Sunday, November 7, 2010

How great service attracts requests for a broader range of products/services

In much the same way that great service attracts new customers, it also attracts existing customers to enquire about new services/products that may be provided by the organisation. Consulting firms in particular are familiar with this phenomenon. Satisfied clients will request if new services can be provided before seeking another consulting firm to supply the service. This can help an organisation grow.

A word of warning.

Just because a customer asks your organisation to provide a new service or product doesn’t mean you should do it. As long as the new service or product fits with your organisational purpose and will continue to take the organisation towards its desired future and the organisation has the capacity to provide the new service, then it should do it. Otherwise it should refer the customer elsewhere. This too is great service.


How is delivering great service increase resulting in requests for 'more' from your clients/customers?

Client quote
Because of the great job that you did with our leadership training I was wondering if you could assist with improving our inter-departmental relationships? I thought that I’d check with you first before trying out some of our other suppliers.

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