All staff, whether the CEO or the lowliest paid employee in the organisation, have a high sense of job satisfaction when they are able to serve their customers properly. When systems & processes exist to support the passion of people, great service can flow through an organisation.
The satisfaction that comes from serving people results from the positive relationship that staff feel with an organisation when they are supported in serving their customers. Positive staff relationships result in improved service. In turn, this type of relationship results in a positively reinforcing virtuous cycle that generates great service. In this sense, it is absolutely vital that systems & processes support staff in building positive relationships with clients, customers and stakeholders. Without this support delivering great service and staff job satisfaction fall through the floor.
How well do systems & processes support staff to deliver great service in your organisation?
Relationship employees work harder and smarter. They care about the business, its future, its destiny. The business becomes their business. (Leonard L Berry)