The staff satisfaction that comes from providing great service is an outcome of the support that an organisation’s strategy and systems & processes provide for the staff members when they are in the act of providing their service. In turn, this type of internal relationship results in a virtuous cycle that generates great service at the customer interface, whether internal or external to the organisation.
In this sense, it is absolutely vital that systems & processes support staff in building positive relationships with clients, customers and stakeholders. Without this support delivering great service and staff job satisfaction fall through the floor.
How well do your organisation's systems & processes support staff to deliver great service?
|Copyright Gary Ryan 2011|
Relationship employees work harder and smarter. They care about the business, its future, its destiny. The business becomes their business.
Leonard L Berry - researcher and author