All organisations need to be able to recognise how they are performing with regard to their Service Strategy.
They also need to have the capacity to recognise and reward their staff for their great service.
Celebrating milestones and achievements is a critical aspect of a service culture and sends positive messages to staff about the value that great service holds within the company.
Establishing programs that recognise and reward staff for great service are essential tools for re-enforcing what really matters in your organisation.
I have been fortunate enough to both lead and be part of teams who have been nationally recognised for their achievements in providing great service. To watch those team members shout with joy when their organisation's name was called out has been a delight. Think about it - these people were shouting for joy as if they were at a football match and their team had just scored a goal. Well their work team had just scored a goal - a goal in providing great service!
The energy that the recognition created was tangible - you literally could 'feel it' and the benefit for staff engagement and continuing on the continuous improvement journey was well worth the effort to enter the awards competitions.
How do you recognise, reward and celebrate great service?
Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. (Martin Oliver)
Please feel free to use this article as a catalyst for Conversations That Matter® inside your organisation.