Your organisation’s People Strategy includes everything from recruitment, to development and the way people exit your organisation. People are fundamental to the implementation of your Service Strategy so the way that you approach your recruitment, development and exit processes are examples of that strategy in action.
How do you recruit, develop and exit people from your organisation?
Are these activities performed in a way that reflects a service approach toward your people?
|Copyright Gary Ryan 2011|
The way people are exited from an organisation is a true test of its approach to service. When the company had to reduce staff numbers through no direct fault of its own and it did everything it could over a 12 month peeriod to help to prepare the exiting staff for their next job, I thought to myself, “This company really cares about people. I hope that their next company cares as much.”
Why not use this article as a catalyst for Conversations That Matter® within your workplace.
The OTM Service Strategy includes 7 key elements and 50 attributes that provide synergy for an effective service strategy. Find out more here.